Contact Us

Last Updated: September 16, 2026

Thank you for visiting our website.

If you have any questions about our products, orders, payments, delivery, returns, refunds, or after-sales services, please feel free to contact us using the details below.

We will carefully review your inquiry and respond within a reasonable period.

1. Customer Support Contact

Customer Support

Email: bokilothiadokilitha@gmail.com

This is our primary customer service contact.

To help us verify your order and handle your request efficiently, we recommend contacting us using the email address provided when you placed your order whenever possible.

2. How We Can Help

You may contact us by email regarding:

• Product information and product-related questions;

• Order status inquiries;

• Payment and payment-related issues;

• Delivery and logistics inquiries;

• Return requests;

• Refund requests;

• Exchanges and product quality issues;

• After-sales services;

• Website usage issues;

• Other questions related to orders or services.

3. Information to Include When Contacting Us

To help us identify your order and process your request more quickly, please provide the following information whenever possible:

• Order number, if available;

• Recipient’s name;

• Email address used when placing the order;

• Product name;

• Detailed description of the issue;

• Tracking number, where applicable;

• Relevant photos or screenshots, where applicable.

Security Reminder

Please do not include the following information in your email:

• Complete bank card numbers;

• Payment passwords;

• Account passwords;

• Other unnecessary sensitive information.

4. Customer Support Response Time

We generally respond to customer emails within 1–2 business days.

Response times may be longer during weekends, public holidays, promotional campaigns, or periods of increased order volume.

We will make reasonable efforts to process your inquiry as quickly as possible.

5. Returns and Refunds

If you would like to request a return, refund, or exchange, please contact us first at:

Email: bokilothiadokilitha@gmail.com

For detailed information about returns, refunds, and statutory consumer withdrawal rights, please refer to our:

Return & Refund Policy

6. Delivery Issues

Please contact us if your order involves any of the following issues:

• Tracking information has not been updated for an extended period;

• The package is delayed;

• Tracking information cannot be located;

• The package appears to be lost;

• The product arrives damaged during transportation;

• The product received does not match the order.

Where possible, please include your order number and tracking number so that we can help verify the relevant information.

7. Privacy and Data Protection

If you have questions about personal information, Cookies, or data protection matters, you may also contact us at:

Email: bokilothiadokilitha@gmail.com

For information about how personal information is collected, used, retained, shared, and protected, please refer to our:

Privacy Policy

8. Other Service-Related Questions

If your question does not fall into one of the categories listed above, you are still welcome to contact us.

Please briefly describe your question in the email subject line or message body and provide relevant order information whenever possible.

We will review your request based on the circumstances and provide reasonable assistance where possible.

9. Contact Details

Customer Support

Customer Support Email: bokilothiadokilitha@gmail.com

We value every customer inquiry and will provide reasonable assistance based on the circumstances.

Thank you for your understanding, trust, and support.

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Business Information

Brand: ztae
Legal Company Name: J.E.R.INVEST ApS
CVR Number: 71377911
Registered Address: C/O Jørgen Rosbøg, Gjelstensåsen 4, 3650 Ølstykke, Denmark
Customer Support Email: bokilothiadokilitha@gmail.com