Terms of Service

Last Updated: September 16, 2026

Welcome to our website.

Please read these Terms of Service carefully before accessing the website, browsing products, registering an account, placing an order, or using any related services.

These Terms of Service apply to your use of the ztae website and its related services. By accessing or using the website, you agree to comply with these Terms of Service and other applicable policies published on the website, including the Privacy Policy, Return & Refund Policy, and Shipping Policy.

If you do not agree to these Terms of Service, please stop using the website and its related services.

Nothing in these Terms of Service is intended to exclude, restrict, or reduce any mandatory rights that consumers may have under applicable law.

1. Website Services

Our website may provide consumers with the following services:

• Product display and information;

• Online ordering and purchasing;

• Payment processing;

• Order management;

• Product delivery;

• Customer service and after-sales support;

• Returns and refunds;

• Customer inquiries and other related services.

We may update, modify, suspend, or discontinue certain website functions due to website maintenance, technical upgrades, business adjustments, security reasons, or legal and regulatory requirements.

Where required by applicable law, we will take reasonable steps to provide users with appropriate notice.

2. User Eligibility and Accounts

When using the website or placing an order, you must have the legal capacity required under applicable law to enter into the relevant transaction.

If you register an account or place an order, you must provide information that is true, accurate, complete, and up to date.

You are responsible for:

• Keeping your account login information secure;

• Taking reasonable measures to prevent unauthorized use of your account;

• Updating your information when it changes;

• Promptly contacting us if you discover unauthorized use of your account;

• Not impersonating another person or providing false information.

If we have reasonable grounds to believe that an account involves fraud, illegal activity, security risks, or a serious violation of these Terms of Service, we may, in accordance with applicable law, restrict, suspend, or terminate the relevant account services.

3. Product Information

We make reasonable efforts to ensure that product information displayed on the website is accurate, clear, and updated in a timely manner. This information may include:

• Product names;

• Product images;

• Product descriptions;

• Product functions;

• Technical specifications;

• Product availability;

• Product prices;

• Delivery information.

Due to differences between devices, monitors, and browser settings, there may be reasonable visual differences between the colors displayed in product images and the actual products.

If we discover obvious technical errors, pricing errors, inventory errors, or other significant errors in product information, we may correct the relevant information to the extent permitted by applicable law.

If an error affects an order that has already been submitted, we will handle the matter in accordance with applicable law and provide appropriate notice to the consumer where necessary.

4. Orders and Contracts

When you submit an order through the website, the order information will be submitted to us for processing.

Submitting an order does not necessarily mean that the order has been accepted or that a consumer contract has been concluded.

To the extent permitted by applicable law, we may need to complete order confirmation, inventory confirmation, payment confirmation, and necessary security checks.

We may be unable to accept or complete an order in circumstances such as:

• The product is out of stock;

• Payment has not been successfully completed;

• The delivery address cannot be serviced effectively;

• The order contains an obvious error;

• There is a reasonable suspicion of fraud or a security risk;

• The transaction cannot be completed due to legal or regulatory requirements.

If we cancel an order that has already been paid for, we will refund the amount required under applicable law.

The time at which a consumer contract is formally concluded will be determined by applicable law and the order confirmation or other relevant information sent to the consumer.

5. Prices and Payment

Product prices and applicable charges will be displayed to consumers during the website checkout process.

When submitting an order, the final order amount displayed on the checkout page will apply.

Depending on the actual services available, the website may offer one or more payment methods, such as:

• Visa;

• Mastercard;

• PayPal;

• Cash on Delivery, where available;

• Other payment methods actually provided on the website.

The payment methods available to you will be those displayed on the checkout page.

Payments may be processed by third-party payment service providers.

We generally do not store complete bank card or credit card information. Relevant payment data may be processed by the applicable payment service provider in accordance with its applicable security standards.

Where applicable law requires consumers to be informed of taxes, delivery fees, or other charges before purchase, we will provide the relevant information during checkout.

6. Delivery

We will arrange product delivery based on the information provided in the order.

Delivery times may be affected by order processing time, destination, logistics service providers, and other practical circumstances.

Delivery times displayed on the website are generally estimates. Unless the website or order information expressly states otherwise, they should not be understood as an absolute guaranteed delivery deadline.

Delivery may be affected by:

• Public holidays;

• Weather conditions;

• Logistics or transportation delays;

• Customs processing;

• Circumstances attributable to delivery service providers;

• Force majeure;

• Other circumstances beyond our reasonable control.

If a delivery issue occurs, we will provide reasonable assistance based on the circumstances.

For more information, please refer to our Shipping Policy.

7. Returns, Refunds, and Exchanges

Consumer return, refund, and statutory withdrawal rights are governed by our Return & Refund Policy and applicable law.

For consumers in the European Union and other jurisdictions protected by applicable consumer protection laws, statutory withdrawal rights, statutory conformity guarantees, and other mandatory consumer rights will not be restricted by these Terms of Service or any other website policy.

For detailed return, refund, and after-sales procedures, please refer to:

Return & Refund Policy

If these Terms of Service conflict with mandatory consumer rights granted under applicable law, the applicable law will prevail.

8. Product Quality and Statutory Guarantees

We are legally responsible for the products we sell to the extent required by applicable law.

If a product is defective, does not conform to the contract, or fails to meet applicable quality requirements, consumers may have legally recognized remedies.

Depending on the circumstances and applicable law, consumers may be entitled to request:

• Repair of the product;

• Replacement of the product;

• A price reduction;

• A refund;

• Other remedies provided by law.

Certain products may also be covered by a manufacturer’s warranty or a commercial warranty.

If an additional warranty is provided on the product page or in related warranty documents, the applicable duration and conditions will be governed by those documents.

Any commercial warranty does not affect the statutory rights of consumers.

9. User Conduct

When using the website, you must not engage in activities that violate applicable laws or infringe the lawful rights and interests of others, including but not limited to:

• Providing false, misleading, or fraudulent information;

• Impersonating another person;

• Interfering with the normal operation of the website;

• Uploading viruses, malware, or other harmful code;

• Accessing servers, databases, or other systems without authorization;

• Engaging in fraud, money laundering, or other unlawful activities;

• Infringing intellectual property rights;

• Violating the privacy or other lawful rights of others;

• Copying, scraping, reproducing, or commercially using website content without authorization;

• Attempting to bypass website security measures;

• Using the website in a way that may damage the website, systems, or other users.

If we identify such conduct, we may, in accordance with applicable law, restrict an account, cancel an order, limit website access, or take other lawful measures.

10. Intellectual Property

Unless otherwise expressly stated, the content of this website and related intellectual property rights are protected by applicable law, including but not limited to:

• Trademarks;

• Logos;

• Product images;

• Product descriptions;

• Page designs;

• Written content;

• Graphics;

• Software;

• Website code;

• Page structures;

• Other related materials.

Without prior written permission from the relevant rights holder, you may not copy, modify, distribute, publicly display, sell, or otherwise use protected content in an unauthorized manner.

These Terms of Service do not affect any reasonable use or other statutory rights that consumers may have under applicable law.

11. Third-Party Services

To provide website functions and complete related services, we may use third-party service providers, including:

• Payment service providers;

• Logistics and delivery service providers;

• Website hosting providers;

• Cloud service providers;

• Data analytics service providers;

• Website security service providers;

• Customer service tools;

• Advertising and marketing service providers.

Third-party service providers may process relevant information in accordance with their own terms of service and privacy policies.

For details regarding the collection, use, and protection of personal information, please refer to our Privacy Policy.

12. Website Availability

We make reasonable efforts to maintain the normal operation of the website. However, we cannot guarantee that the website will always be free from:

• System maintenance;

• Technical failures;

• Network interruptions;

• Server failures;

• Software errors;

• Security incidents;

• Interruptions to third-party services.

If the website becomes temporarily inaccessible or certain functions become unavailable, we will take reasonable steps to restore the relevant services.

13. Limitation of Liability

To the extent permitted by applicable law, we may not be responsible for service interruptions or delays caused by events beyond our reasonable control, including:

• Natural disasters;

• Extreme weather;

• War or civil unrest;

• Government actions;

• Large-scale network failures;

• Third-party service interruptions;

• Other events that cannot reasonably be foreseen or controlled.

However, these Terms of Service are not intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

In particular, nothing in these Terms of Service limits statutory consumer protection, statutory product quality guarantees, or other mandatory consumer rights.

14. Privacy

We value the protection of users’ personal information.

For information about how we collect, use, retain, and protect personal information, as well as how we use Cookies and related data processing technologies, please refer to our:

Privacy Policy

The Privacy Policy forms an important part of these Terms of Service.

15. Updates to These Terms

We may modify these Terms of Service due to changes in laws and regulations, business adjustments, website function updates, or security requirements.

The updated version will be published on the website and will include the latest update date.

For changes that may materially affect consumer rights, we will take reasonable steps to provide appropriate notice to the extent required by applicable law.

Changes to these Terms of Service will not affect rights that consumers have legally acquired before the changes, unless otherwise provided by applicable law.

We recommend reviewing this page periodically to stay informed about the latest version of these Terms of Service.

16. Governing Law and Dispute Resolution

These Terms of Service shall be interpreted in accordance with applicable law.

For consumer transactions, any choice-of-law or jurisdiction provision shall not deprive consumers of mandatory consumer protection rights granted under applicable law.

If a dispute arises, we recommend that consumers first contact Customer Support so that the parties may attempt to resolve the matter amicably.

If the dispute cannot be resolved through negotiation, consumers may seek resolution through a competent court or another legally recognized dispute resolution body in accordance with applicable law.

If any provision of these Terms of Service is found to be invalid or unenforceable, the validity and enforceability of the remaining provisions will not be affected.

17. Contact Us

If you have any questions about these Terms of Service, orders, payments, delivery, returns, refunds, or website services, please contact us using the following details:

Customer Support

Email: bokilothiadokilitha@gmail.com

Please include your order number and as much relevant information as possible so that we can identify your inquiry and provide assistance more efficiently.

We will review and respond to your inquiry in a timely manner based on the circumstances.

Thank you for using our website.

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Business Information

Brand: ztae
Legal Company Name: J.E.R.INVEST ApS
CVR Number: 71377911
Registered Address: C/O Jørgen Rosbøg, Gjelstensåsen 4, 3650 Ølstykke, Denmark
Customer Support Email: bokilothiadokilitha@gmail.com