Shipping Policy

Last Updated: September 16, 2026

Thank you for choosing our products.

This Shipping Policy is intended to help you understand information related to order processing, delivery areas, shipping times, tracking information, and delivery issues.

We will make reasonable efforts to process and deliver your order in a timely and secure manner based on the actual circumstances of the order.

Nothing in this Shipping Policy is intended to exclude, restrict, or reduce any mandatory rights that consumers may have under applicable law.

1. Delivery Areas

We currently provide standard shipping services to the following European countries and regions:

• Germany

• Austria

• Italy

• Spain

• Portugal

• Poland

• Czech Republic

• Slovakia

• Slovenia

• Croatia

• Greece

• Romania

• Bulgaria

• Estonia

• Latvia

• Lithuania

The specific delivery area may vary depending on the product type, inventory availability, warehouse location, and logistics conditions.

If your delivery country or region is not listed above, please contact us by email before placing an order to confirm whether delivery can be arranged.

2. Shipping Fees

For the countries and regions currently supported, we provide Free Standard Shipping, subject to the information actually displayed during checkout.

We will select an appropriate carrier based on the order destination, product availability, warehouse location, and available logistics routes.

Depending on the actual order circumstances, logistics service providers may include, but are not limited to:

• UPS

• FedEx

• DHL

• DPD

• Other logistics service providers with appropriate delivery capabilities

Because logistics routes, warehouse arrangements, and delivery areas may change, we may select or replace carriers based on actual circumstances.

If a particular order involves shipping or other transportation charges payable by the consumer, we will provide the relevant information during the ordering process to the extent required by applicable law.

3. Order Processing Time

After an order is confirmed, we generally require 3–5 business days to process the order and prepare it for shipment.

Our standard order processing days are:

• Monday through Friday, excluding public holidays.

Order processing may take longer due to:

• Public holidays;

• Promotional campaigns;

• Increased order volumes;

• Inventory adjustments;

• Warehouse operating conditions;

• Unforeseen logistics or technical issues.

We will make reasonable efforts to process your order as quickly as possible.

4. Estimated Delivery Time

After an order has been shipped, standard transportation time is generally estimated as follows:

Delivery Stage	Estimated Time
Order processing	3–5 business days
Transportation after shipment	5–8 business days
Total estimated delivery time	Approximately 8–13 business days
Standard shipping fee	Free

The above timeframes are estimates and do not constitute an absolute guaranteed delivery deadline.

Actual delivery times may be affected by:

• Delivery destination;

• Carrier transportation arrangements;

• Customs or border processing;

• Local delivery conditions;

• Public holidays;

• Extreme weather;

• Logistics peak periods;

• Force majeure;

• Other circumstances beyond our reasonable control.

If applicable law provides a specific delivery deadline or other rights relating to delivery time, applicable law will prevail.

5. Shipment and Tracking Information

After your order has been shipped, we will generally send a shipping notification by email.

Where applicable, the shipping notification may include:

• Shipment confirmation;

• Tracking number;

• Carrier information;

• Instructions for tracking the shipment.

Tracking information is generally updated gradually after the package enters the carrier’s system.

In some cases, it may take a certain amount of time for tracking information to appear for the first time or to be updated.

If your tracking information has not been updated for an extended period, please contact us at:

Email: bokilothiadokilitha@gmail.com

Please provide your order number whenever possible so that we can investigate the relevant order and shipping status.

6. Delivery Delays

We will make reasonable efforts to process and deliver orders within the estimated timeframe. However, delays may occur during transportation.

Possible causes of delivery delays include:

• Logistics peak periods;

• Public holidays;

• Major promotional campaigns;

• Customs inspections;

• Extreme weather;

• Local delivery disruptions;

• Carrier operational adjustments;

• Traffic or transportation restrictions;

• Force majeure events;

• Other circumstances beyond our reasonable control.

If your order has not arrived significantly beyond the estimated delivery period, please contact us promptly.

We will assist in checking the order and tracking status and, where reasonably possible, communicate with the relevant carrier.

7. Delivery Address and Order Changes

7.1 Before Shipment

If your order has not yet entered the shipping process, you may contact us by email to request:

• A change of delivery address;

• A change of telephone number;

• Correction of certain order information;

• Order cancellation.

Please submit your request as soon as possible. Once an order has entered the processing or shipping stage, changes may no longer be possible.

We will make reasonable efforts to accommodate your request based on the actual order status, but we cannot guarantee that every change request will be successful.

7.2 After Shipment

After an order has been shipped, it is generally not possible to directly change the delivery address or cancel the order.

If delivery fails, the package is delivered again, or the package is returned because the consumer provided incorrect, incomplete, or unverifiable delivery information, we will discuss the available next steps with the consumer based on the circumstances.

If additional transportation costs arise, such costs will be handled in accordance with applicable law and the actual circumstances of the order.

Nothing in this policy excludes or limits any statutory return, refund, withdrawal, or other mandatory consumer rights.

8. Customs Duties, VAT, and Other Taxes

Tax and customs policies may vary between countries and regions.

Depending on the product, order value, delivery country, and applicable law, an order may involve:

• Import duties;

• Value-added tax (VAT);

• Customs processing fees;

• Customs clearance service fees;

• Other legally applicable taxes or charges.

If such taxes or charges are legally payable by the consumer, we will provide the relevant information to the extent required by applicable law.

Responsibility for taxes and charges may vary depending on the delivery country, product type, and order circumstances.

Consumers should also review the import and tax requirements that may apply in their own country or region.

9. Damaged Packages or Incorrect Products

If the package you receive shows obvious signs of transportation damage, or if the product is clearly different from the product ordered, please contact us as soon as possible.

Where possible, please provide:

• Order number;

• Recipient’s name;

• Email address used when placing the order;

• Tracking number;

• Photos of the product;

• Photos of the external packaging;

• A description of the issue.

We will review the matter based on the order information, product condition, and shipping records and provide an appropriate solution based on the circumstances and applicable law.

Consumers’ legal rights relating to product quality issues, transportation damage, or incorrect products will not be restricted by this Shipping Policy.

10. Lost Packages

If the tracking record shows an abnormal status or indicates that a package may have been lost during transportation, please contact us promptly.

We will investigate the matter based on tracking records, carrier feedback, and order information and provide reasonable assistance where possible.

If the issue is confirmed to be a transportation problem for which we or the carrier are legally responsible, we will provide an appropriate solution in accordance with applicable law and the actual circumstances.

11. Failed Delivery

Delivery may fail for reasons including:

• An incorrect delivery address;

• Incorrect contact information;

• No one being available to receive the package;

• Multiple unsuccessful delivery attempts;

• The consumer refusing to accept the package;

• Other delivery problems caused by information or actions provided by the consumer.

In such cases, we may need to contact you to confirm whether to arrange redelivery, return the package, or take another appropriate action.

If additional transportation costs arise, they will be handled according to the actual circumstances and applicable law.

This policy does not affect consumers’ statutory withdrawal, refund, or other mandatory consumer rights.

12. Force Majeure

Order processing or delivery may be affected by circumstances beyond our reasonable control.

Such circumstances may include:

• Natural disasters;

• Extreme weather;

• War or civil unrest;

• Government measures;

• Major transportation interruptions;

• Significant logistics system failures;

• Network or communication failures;

• Other events that cannot reasonably be foreseen or controlled.

In such circumstances, we will take reasonable measures, where practicable, to reduce the impact on consumers and provide relevant information when circumstances permit.

13. Shipping Policy and Consumer Rights

Nothing in this Shipping Policy is intended to exclude, restrict, or reduce any mandatory rights that consumers may have under applicable law.

If this Shipping Policy conflicts with mandatory consumer protection provisions under applicable law, applicable law will prevail.

For information about returns, refunds, and statutory withdrawal rights, please refer to our:

Return & Refund Policy

For information about personal information and Cookies, please refer to our:

Privacy Policy

For information about website use, orders, and payments, please refer to our:

Terms of Service

14. Contact Us

If you have any questions about order delivery, estimated delivery times, tracking information, delivery delays, package issues, or other shipping matters, please contact us at:

Customer Support

Email: bokilothiadokilitha@gmail.com

Please include your order number, tracking number, and a description of the issue whenever possible so that we can investigate the matter more efficiently.

We will process your email and provide reasonable assistance as soon as possible.

Thank you for your understanding and support.

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Business Information

Brand: ztae
Legal Company Name: J.E.R.INVEST ApS
CVR Number: 71377911
Registered Address: C/O Jørgen Rosbøg, Gjelstensåsen 4, 3650 Ølstykke, Denmark
Customer Support Email: bokilothiadokilitha@gmail.com